Privacy Policy

Table of Contents

FotoExpress Singapore
Last Updated: [23 February 2026]

1. Introduction

This Privacy Policy explains how FotoExpress Singapore (“we”, “us”, “our”) collects, uses, discloses and protects your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA).

By using our website, placing an order online, or engaging our in-store services, you consent to the collection and use of your personal data as described in this Policy.

2. Personal Data We Collect

We collect only personal data necessary to provide our photo printing and related services.


A. Information You Provide to Us

 

  • Full name
  • Email address
  • Contact number
  • Billing address
  • Shipping address (for delivery orders)
  • Order details
  • Digital image files submitted for printing


B. Transaction Information

 

  • Payment confirmation details (processed securely by third-party payment providers; we do not store full credit card details)


C. Technical Information (Website Orders Only)

  • IP address
  • Basic browser/device information
    (Collected only for order processing and website functionality purposes)

3. How We Use Your Personal Data

We use your personal data strictly for the following purposes:

  • Processing and fulfilling your photo printing orders
  • Communicating with you regarding your order
  • Providing customer support
  • Verifying payment and delivery details
  • Complying with legal and regulatory obligations

     

We do not:

  • Sell your data
  • Rent your data
  • Use your images for marketing
  • Send promotional or marketing emails

     

Order confirmation and order-related emails are transactional in nature and are necessary for service fulfillment.

4. Handling of Digital Images

As a photo processing service provider, we understand that images may contain sensitive personal content.

  • Images submitted to us are used solely for the purpose of fulfilling your print order.
  • We do not use customer images for advertising, promotion, or any other purpose.
  • We do not retain digital image files after order completion.
  • All submitted image files are permanently deleted after printing and order fulfillment, unless temporary retention is required for technical troubleshooting.

     

Our staff are required to maintain confidentiality when handling customer materials.

5. Disclosure of Personal Data

We may disclose personal data only where necessary to:

  • Payment service providers (for secure payment processing)
  • Delivery service providers (for shipping orders)
  • IT service providers supporting our website
  • Government authorities where required by law

All third parties are required to maintain appropriate data protection standards.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Complete your order
  • Maintain proper business and accounting records
  • Comply with legal obligations

Digital images are deleted after printing and fulfillment.
 Order and transaction records may be retained as required under Singapore law.

7. Protection of Personal Data

We implement reasonable administrative, technical and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration or destruction.

However, no system can be guaranteed to be completely secure, and we cannot warrant absolute security.

8. Your Rights Under PDPA

Under the PDPA, you may:

  • Request access to your personal data
  • Request correction of inaccurate personal data
  • Withdraw consent where applicable

To make such requests, please contact us using the details below.

9. Cookies

Our website may use essential cookies necessary for proper website functionality and order processing. These cookies do not collect personally identifiable information for marketing purposes.

You may adjust your browser settings to refuse cookies; however, some website functions may not operate properly.

10. Minors

Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from minors without parental consent.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

FotoExpress Singapore
Email: sales@fotoexpress.com.sg